Terms & Conditions

 

We reserve the right to terminate the rental or refuse a repeat booking if any of these booking terms & conditions are not observed.

 

Payment

 

Bookings can only be accepted from persons over 18 years of age. the client acknowledges that he or she agrees to the Terms and Conditions on behalf of the total party intending to occupy the property hen making a booking.

 

Reservations will be held as a provisional booking for 2 days or until a deposit of 20% of the cost is received. Once the booking form and deposit are received, the balance is due 56 days (8 weeks) before arrival. Bookings made less than 8 weeks before your arrival date must be paid in full.

 

If the balance is not received within one week after the due date, then your holiday will be treated as a cancellation and you will remain liable to pay the outstanding balance.

 

Changes to your booking

 

Changes by you – If you want to change any detail of your confirmed booking (e.g. date changes), we will do our best to make the changes, subject to availability. We must receive this request by email from the person who made the booking. If we are unable to make the change requested, the original booking will continue to be valid unless cancelled in accordance with these Terms and Conditions.

 

Changes by us – If in the unfortunate event we have to make changes to your booking (e.g. serious repair work needed at the property) we will refund all sums paid by you for this booking. This will be our only obligation or liability to you in such circumstances.

 

Cancellations

 

Cancellations by you

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to cancel your booking, you must email thepebbleyard@gmail.com As soon as possible.

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If you cancel your holiday more than 8 weeks (56 days) before it is due to start, then your deposit will be refunded.

 

If you cancel your holiday 8 weeks or less before your holiday, no refund can be given. if we are able to rebook the dates we will endeavour to return the same amount that we receive from that new booking, this may be less that the amount you paid.

 

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

 

Customer inability (or the inability of any, some, or all of your intended party) or disinclination to travel to and stay at The Pebble Yard for any reason will not give rise to a right to cancel or to receive a refund . These reasons may include, but is not limited to, illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk

 

Cancellations by us

 

Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and all monies will be refunded in full and we will not be liable for any further claims

 

Events beyond our control

 

We will not be legally responsible for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we could not expect or avoid, including: natural disaster; epidemic/pandemic, acts of terrorism; malicious damage; keeping to any law or governmental order, rule, regulation or direction; insolvency or bankruptcy of an owner; fire, flood, snow or storm; other circumstances affecting the supply of goods or services. nor for the failure of public utilities such as water, gas and electricity.

 

We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond our control. If we know about a problem before you arrive, we will contact you to let you know,

 

Period of Hire

 

The apartment will be available for occupancy from 4pm on the day of arrival and should be vacated by 10am on the day of departure. Failure to check out in time may result in you being charged a further day’s rental. cleaners will access the property to clean from 10.00am if a new guest is checking in on the same day.

 

Use and Care of the property: Responsibilities

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• You are responsible for the property during your stay and it should be left in a clean and tidy condition at the end of your holiday and all furniture, fixtures, fittings and effects in or on the property should be left in the same state of repair as at the commencement of the holiday.

• This agreement is made on the basis that the Apt is to be occupied by yourself as the holidaymaker for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the holidaymaker acknowledges that the tenancy granted by this agreement is not an assured tenancy or any other type of tenancy and that no statutory periodic tenancy will arise when it ends.

• The maximum number of persons using the accommodation at any time must not exceed 4 persons and only those listed on the   booking form can occupy the property. We reserve the right to refuse admittance if this condition is not met

• You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties The guests right to occupy the property may also be forfeited without compensation nor refund if any activity is undertaken which is illegal, or may cause damage.

• We cannot accept any responsibility for personal injury to you as guests or holidaymakers or loss of damage to your property or for other matters over which we have no control.

• No smoking or vaping is permitted in the apartment at any time.

• Pets are permitted by prior agreement. Please try and keep them off the furniture and be sure to pick up any poo from the garden. Damage caused by a pet will be deducted from the deposit. The property is advertised as accepting pets - If you or any member of the party has a pet allergy, we cannot accept any responsibility for any subsequent health reaction.

• The owners reserve the right to reasonable access of the property at any time for emergency maintenance etc.

• we ask for all occupants to show respect and courtesy to the other occupants, and surrounding neighbours. This includes keeping noise levels to a reasonable level.

• Wifi- Fast fibre broadband is available at the property. If it fails, we will do everything possible to get it reconnected but we do not guarantee availability. The speed may not be as fast as you are used to. Please use the Internet responsibly and ensure that illegal material is not viewed or downloaded using our Wi-Fi.

• we ask for all occupants to show respect and courtesy to surrounding neighbours. This includes keeping noise levels to a reasonable level.

 

Damages, breakages or loss

 

In making a booking you accept responsibility for any theft, breakage or damage caused by you, pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.

 

A security deposit of £125 is required at the time of paying the balance and will be returned within 7 days of the end of your holiday, less the cost of any serious damage/breakages.

 

If you notice something is missing, damaged or not working in your accommodation or If there has been any damage or breakages during your stay, please let us know. you may be charged for any significant loss or damage. Minor breakages of glasses, mugs etc will not be charged.

 

Left belongings

 

We will return any left items but may ask for reimbursement of postage costs for larger/heavier items. We will dispose of unclaimed items left behind after 28 days

 

Communication

 

To process your booking, we will need to collect and process personal information. We will not pass your details onto third parties. Unless it is in circumstances where third parties would need to know your personal information e.g. a baby sitter booking or a restaurant reservation, and only to the third party service provider concerned.

 

Complaints

 

We hope not, if you have any problem or cause for complaint, it is essential that you contact us immediately at thepebbleyard@gmail.com to give us the chance to resolve it. Any complaints not reported at the time and only reported after the client has returned from holiday will not be considered.